TERMS & CONDITIONS

CONTENT: We reserve the right to refuse any customer any reason.

PAYMENT TERMS:

 

Customer or assigned agent agrees to make a 50% non-refundable deposit and 100% payment prior to vehicle release and agree to be responsible for all collection fees including attorney fees and court costs for any unpaid balances at the interest rate of 18% per annum.

 

The material that is ordered is non-refundable. Customer knows deposit cost if non refundable if you do not proceed forward with the installation after ordering.

 

Customer will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.

RETURNS: 

50% deposit is non-refundable. Vinyl material is a non-returnable item once the material is installed per the customer’s personal request. All graphic artwork and any ordered vinyl material for any projects is paid by the customer 100% prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason, 50% deposit is non-refundable and the customer will be charged an additional 25% restocking fee if it's a specialty vinyl as noted on the quote. 

Once vinyl is installed all sales are final and there are no refunds. If an issue arises the customer must submit their complaint in writing and give Taylor Graphics the opportunity to see the issue and try and resolve the issue prior to pressuring any legal actions. Since all wrap installations are customized to the customer’s specifications Taylor Graphics must be given the opportunity to address any issues, including removal and re-installation time (if deemed necessary by Taylor Graphics), before the client issues a credit card charge backs or check cancellations.

SINCE IT IS CUSTOM INSTALLED TO THE CUSTOMERS SPECIFICATIONS ONCE THE VINYL IS INSTALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.

GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES:

Your deposit is your confirmation to the installation dates agreed. We do not lock in installation date if deposit is not made, therefor your agreed date can change at any time until deposit is made. Any invoice that is not paid at the time of delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum.

This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Customer shall identify to Taylor Graphics in writing any dispute concerning an invoice within two days of the date of the invoice. If disputes are not identified in writing within the two-day time frame the customer has accepted the job and the invoice. Customer must contact Taylor Graphics of any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.

WE ARE NOT RESPONSIBLE FOR THE CONDITION ON THE VEHICLE’S PAINT SURFACE PRIOR TO THE VINYL BEING INSTALLED. IF INSTALLED ON TRAILERS WITH CAULKING, RE-CAULKING WILL BE NEEDED SINCE VINYL WILL NOT STICK TO CAULKING.

INSTALLATIONS: Vinyl material is a pliable plastic material that we make every effort to make it look as seamless as possible, however, there may be curves, bumps, rivets, mouldings and deep-channelled curves that the vinyl will not be able to conform to. In some cases relief cuts need to be made or patches need to be installed to cover certain areas. Stretching will result in some shrinkage as it attempts to return to its original form/dimensions. As it shrinks, some minor tenting and lifting does occur and will be addressed if necessary in the 90 day period. All vinyl material needs to be applied to “like new” vehicle finish for the best results. There must be an excellent bod of the paint and its finish to the vehicle substrate. Any rust, bubbling, caulking, scratches, dents or other damage will be visible through the film, and such surface imperfections may damage the film or cause the film to fail prematurely. Areas repaired with body filer must be sanded, epoxy primed and finished with OEM (Original Equipment Manufacturer) paint or clear coat. Also, any areas with Caulking need to be re-caulked over the installed vinyl. Any recently applied finish must be fully cured for a minimum of 30 days prior to film being applied.

3rd Party installations: We are only responsible for the installation. Wrap vinyl must be 3m, Avery or good quality air release wrap vinyl. We are not liable for the vinyl material, the print or missing print material. We are not liable for the paint condition of the vehicle when installing. Any rust, bubbling, scratches, dents or other damage will be visible through the film, and such surface imperfections may damage the film or cause the film to fail prematurely. Any recently applied finish must be fully cured for a minimum of 30 days prior to film being applied.

Installers use a heat gun to stretch and reposition the vinyl and a squeegee to eliminate imperfections. It's important to note that installers rely on sharp razors to manipulate the vinyl and remove excess material around door handles and crevices. Even with the expert installers, there's some potential for minor nicks and scratches to the surface. Taylor Graphics will not be held liable.

You agree to allow Taylor Graphics to install their logo in one spot on the vehicle for advertising purposes. Logo no larger than 8” long will be used.

ONCE INSTALLED, VINYL MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF SIX (6) FEET FROM THE VEHICLE.

Installation time is based upon many factors including but not limited to, film selected, curing time, places where vinyl material is being installed, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for installation but reserve the right to change them at any time for any reason.

WARRANTY AND MATERIALS: 3M, Avery, Arlon and Orafol wrap materials are installed per the customer or authorized representative's request. We are not the manufacture of the product and all warranties are ordered through the manufacture of the product the customer specifically ordered. For warranty information you must visit the manufacture website or brochure for specific information regarding the product(s) you ordered. Taylor Graphics is the installer of the product, not the manufacture. However, if there is something wrong with the product our manufactures do stand behind their products as do we, so please do not hesitate to contact us. Damage done to the vinyl material by the customer or any third party is not a warranty issue and will not be covered as such.

PERSONAL ITEMS: Taylor Graphics uses security cameras. Taylor graphics is not responsible for camera malfunction, lost or stolen items from vehicles or if vehicles are stolen. Every attempt will be made to assist with the location of items where applicable.